Shipping & Returns

SHIPPING

When will my order be shipped?

We’re usually pretty quick at getting your parcel sent out to you, so that you’ll receive it within 3-4 working days of placing the order. It will be delivered by USPS and can be tracked online. We’ll send you the tracking number by email after you make a purchase. 

How much is shipping?

Our Standard US shipping service costs $5.00 per order via USPS. 

Orders must be placed before 2pm EST.

Do you deliver internationally?

At the moment, international shipping is suspended.

What if I’m not home when my order arrives?

It happens. USPS does not require a signature for your parcel, so if you’re not at home to receive it, they’ll leave your parcel at the shipping address provided on your order. 

Can I check on my order?

You can check the status of your order online using the tracking number we send you by email. But, if you have a specific question about your order, just drop us an email at estellerenee.hello@gmail.com quoting your order number and we’ll get back to you as soon as we can.

RETURNS

What is your return policy?

We can accept returns if we receive goods back within 15 days after purchase. The returned product must be unused and un-tampered to receive a refund. Your order must be securely packed in its original box and packaging to be eligible for return. A refund of the purchase amount – minus the delivery fee - will be made within 15 days after we receive the return, via the same method of payment you used to make purchase. We’ll send you an email to let you know when a refund has been made.

How do I make a return?

If you haven’t used your bath and body essentials and need to return it, please contact us at estellerenee.hello@gmail.com. Unless the goods are faulty, you’ll need to arrange and pay for the shipping of your return. Don’t forget to obtain proof of postage, to track your return in case it doesn’t make its way back to us.

What about exchanges?

You can organize an exchange with us if your order arrives damaged or defective. If you need to make an exchange for the same product, drop us an email at estellerenee.hello@gmail.com and we’ll take it from there.

What should I do if I have a complaint?

We’re sure you’ll love your Estelle Renee experience, but if – for any reason – you’d like to tell us something that didn’t work for you, please drop us a line at estellerenee.hello@gmail.com.